Privacy Policy

Thank you for your interest in and access to website (""; "We"). We respect and are committed to protecting the privacy of your personal information.

Our privacy policy will explain how we receive, use, and (in some cases) disclose your personal information.

Protecting personal data and building trust with you is very important to us. Therefore, we will use your name and other related information in accordance with the content of the Privacy Policy. We only collect necessary information related to sales transactions.

1. Purpose of collecting personal information
The information we collect on website includes:

Personal information:

When customers place an order, we collect their name, shipping address, billing address, phone number, and email address. We also collect payment information such as credit card details or the customer's PayPal account information.

Access information:

When customers access our website, our servers automatically collect certain information such as IP address, browser type, access time, and the pages viewed by the customer.


We use cookies to identify customers' devices and provide them with a better web browsing experience. Customers can manage their cookie settings by adjusting the browser settings on their devices.

- Customer's personal data will be stored until there is a request for cancellation or until the customer logs in and performs the cancellation. In all cases, the customer's personal information will be securely stored on the servers of website.

- A minimum retention period of 02 (two) years applies to account information, login/logout times, IP addresses of users, and published information processing logs.

3. Scope of information usage

The company uses the information provided by customers to:

• Provide and operate the Services.

• Provide continuous customer support and technical assistance to our users.

• Contact website visitors and users through notifications and relevant advertising messages related to general or personalized services.

• Generate aggregate statistical data and other aggregated and/or inferred non-personal information that we or our business partners may use to provide and improve our respective services.

Comply with any applicable laws and regulations.

4. How we use customer information

We use standard security measures to protect customers' personal information from unauthorized access, disclosure, or theft.

We limit access to customers' personal information and only grant access to necessary employees to perform their job duties.

We do not sell or rent customers' personal information to third parties.

5. Individuals or organizations that may have access to customer information won’t provide customer information to any third party, except as required by authorized government agencies, or as required by law, or when providing such information is necessary for to provide services/utilities to customers (e.g., providing necessary shipping information to payment partners, etc.), or as stated in section (i).

In addition to the cases mentioned above, will provide specific notice to customers when it needs to disclose customer information to a third party. In such cases, commits to disclose customer information only with the customer's consent.

(i) may share customer information for the following purposes:

Market research and analytical reports: may use customer information for market research, aggregate, and analyze general customer information (e.g., average age, geographic area), with detailed information anonymized and used only for statistical purposes. In the case of surveys or opinion polls conducted by that require customer participation, any answers provided by the customer will not be transferred to any third party.

Sharing customer information with third-party partners and suppliers of Modale Company Limited: may transfer customer information to partners and suppliers for data analysis, marketing, transportation, and customer support services. may also exchange customer information with third parties for fraud prevention and credit risk reduction purposes.

Sharing customer information with advertising partners: The behavioral tracking system used by on advertising display channels (such as remarketing to customers, DoubleClick campaign management system, demographic reports, customer preferences with Google Analytics, etc.) may collect information such as age, gender, preferences, and the number of interactions with the frequency of ad appearances. With ad settings, customers can opt-out of Google Analytics customer behavior tracking feature and choose how advertising display channels appear on Google.

Sharing customer information with other business entities that we plan to merge with or acquire: In such cases, Modale Company Limited will require those entities to strictly adhere to this Privacy Policy.

6. Address of the entity collecting and managing information, including contact information for consumers to inquire about the collection and processing of their personal information.


Headquarters: 11th Floor, 246 Cong Quynh Street, Pham Ngu Lao Ward, District 1, Ho Chi Minh City, Vietnam


7. Methods and tools for consumers to access and modify their personal data on the entity's e-commerce system.

Customers have the right to access, modify, or delete their personal information that we hold about them.

Customers can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link at the bottom of the email.

Customers can contact us at any time if they have any questions or concerns about how we handle their personal information.

8. Privacy Policy Updates

We may update this privacy policy over time. We will notify customers of any changes by posting the updated policy on our website.

By using our website and providing us with your personal information, you agree to the collection, use, and protection of your information as described in this privacy policy.